Voice

Using deep learning neural network algorithms with unparalleled accuracy to convert speech into text across 110 languages. Timeless IMS can provide you with solutions to analyse speech for emotion detection, personality and possible risk assessments.

The importance of speech technologies for customer service increasingly allows businesses to use the power of voice to engage with organisations which can boost customer satisfaction.

We can offer speech recognition intelligent managed solutions for questions, ordering products, checking delivery dates, as well as analysing speech and voice to tell if the person is scared, angry or frightened, so the correct protection can be put into place quickly by the business.

These are just a few ways that intelligent voice solutions can help your business but there are many, many more; each business has different needs and our intelligent voice managed solutions can help businesses in different ways. Contact us to find out more.

Voice technology will alter the marketing landscape and change how we do business as well as purchase goods and services.
Consumer behaviour will have long-lasting effects on our expectations, customer loyalty, buying habits and relationships with products and services.
Customer satisfaction, product reviews and user feedback will become more immediate and engaging. Voice is a much easier medium for sharing your reaction to a product or service, as long as it’s concise and happens at the right time.

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Social networks have driven the development of sentiment analysis to assist businesses in identifying new opportunities and manage their reputations. If you value your customers, can you afford to have unhappy customers or suppliers?