Sometimes the IT function is a totally thankless task. As a world we are so totally reliant on our IT infrastructure that when there is an issue it creates high stress levels and even panic.
IT support is not only about fixing your problems whilst keeping calm, it is also about making the correct infrastructure decisions both for efficiency and disaster recovery.
We have been a customer of Timeless IMS, pretty much since they first started, which is about 15 years. I have never had a thought about moving providers. I complain about costs just like everyone else and in all honesty often undervalue the worth of IT support and advice. On occasion we take advice on what is completely essential to have, but it normally transpires that it’s the best money we’ve spent on the balance sheet as it keeps the engine moving.